Our cat (Zeus) has always hated being put in the pet Hotel. He usually hides the whole time he is there and complained a lot after he returns home. He came home much happier this time. When Petr dropped him off I was surprised to see Zeus purring in his lap to say goodbye before Petr handed him over to me. This was was after his first visit with them! I am sure they he will grow to like it there more and more. I was also surprised by how much I enjoyed receiving SMS updates from Helena and Petr. We have used many pet hotels in several countries this is the ONLY one where our cat has been happy. I would give 6 stars if I could.